Why was I charged customs fees?

Any international order may incur a customs fee. Because of this, we include a note in the shipping step of checkout letting you know all international orders may incur customs fees and additional fees. We know that the customs office is not a fun place, but we also need to follow their rules and fill out all customs forms properly by marking the package correctly and including the value of the tees. Otherwise, we risk of having the shipment returned to us or being prohibited from shipping to that country. Keep in mind, when you select the Gift option during checkout that does not mean the Gift box is checked on the customs form. Please be aware that shipments sent as gifts may still be charged customs fees.

Any collection of customs fees goes to your government, not Threadless.Since we have no control over the customs authorities in your country or any other and fees vary from country to country, we recommend contacting your local customs office for more information about customs fees, duties, and taxes, and how to avoid them. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.  

Certain UPS shipments may also incur minimal UPS handling/brokerage fees.

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