Why can't I login?

Here are some tips + tricks to help if you're having trouble logging in to your Threadless user account.

Forgot username or password?
If you forgot your username, that's ok! You can log in with your email address instead. If you forgot your password, get a new one here. Enter the email address associated with your user account, and we'll have a new password emailed to you.

Password isn't working?
Request a new password here. You can enter the password manually or copy and paste it into the field. Make sure your Caps Lock is off and to not add any extra characters or spaces. Our system isn't too friendly with special characters (apostrophes, underscores, etc.); if your password contains any, try creating a new password without those.

Didn't receive new password?
Check your spam folder and add Threadless.com to your safe list. You should receive the new password notification email within a few mintues, but it can take up to 15-20 minutes. Check back a little later if you don't receive it right away.

No record of user account?
You may not have a user account even if you ordered before or receive our newsletter. Creating a user account is separate from the newsletter and placing an order. If you don't have a user account and would like one, you can open one here. If you aren't sure, try requesting a new password here. If you have a user account, a password will be sent to you. If you don't, we'll let you know there's no user account under that email address and you can sign up for a Threadless account.

Trouble with Facebook login?
You can use the Facebook login only if you have an existing Threadless account. If you don't have a Threadless account, open one here. Once you have a Threadless account, click 'Log in with Facebook' on the Login page and follow the steps to associate your Threadless account with your Facebook account. You can then choose to login with your Threadless account info or Facebook any time in the future.

That stuff didn't do the trick? Try these troubleshooting tips:
Make sure your Caps Lock is off
Use upper and lowercase letters to match your username and password
Make sure no extra spaces or characters are added
Close all browser windows open to Threadless and clear cookies and cache.
Try another computer if available.

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