How do I cancel or change my order?

Changed your mind, or gave the wrong address at checkout? No worries, we've all done it. As long as your order hasn't processed or shipped, you can make changes to it.

You'll first want to pull up your order. If you placed your order while logged in to your Threadless account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you'd like to update from your Order History.

If you weren't logged in, you can access your order through the Order status. Enter your order number, email address, and billing post code. Make sure this information matches your order exactly to locate your purchase.

TIP:  It's a good idea to double-check the order number from your initial email confirmation. Shipment numbers, which are sent in the shipping confirmation email, are different from order numbers. Make sure to enter the billing post code just as you entered it when you placed the order. If you entered something other than the post code (such as the city name) in this field during checkout, be sure to enter that info instead. Don't include any extra spaces or characters.

Now, you should see your order details and status.  If your order says ' Open for changes', we can make updates. Hooray! However, if your order is 'Processing' or 'Shipped', it's already in motion and we're unable to make any changes.

Update your Address

If your order is in 'Open for changes', the shipping address fields are editable. You can change your name, address, city, state, or post code. Hit 'Update' when you're done to save the changes to your order.

Update Item(s) or Cancel Your Order

To change items in your order, you'll want to cancel your order and place it again. If your order is in the 'Open for Changes' status, you'll see a blue 'Cancel' button under your order number. By hitting this button, your order will be canceled and your original payment will be refunded in full. There's no undoing an order cancellation, so make sure it is definitely what you want to do. Once your order is canceled, place another order with your updated items. 

You can also contact our Help team to cancel or make changes to your order. Depending on demand, we can't guarantee these requests, but we promise we will try our hardest. We are only be able to change or cancel your order if your request is answered before your order is processed. Be sure to include details about the changes you need made- your new address, size, shirt design, etc.

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