Why was my payment declined?

There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted

Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card or placing the order using PayPal instead if you have a Paypal account.

If your information is correct and your card company is unable to provide details, contact our Help team with your transaction date, amount, and last four digits of your credit card number. We can try to locate the transaction details and see if we can provide more information to help you place your order.

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