Why was my payment declined?
If you are placing an order at checkout and your payment is declined, make sure the card number, expiration date, and security code are entered correctly. Also be sure the card you're using is one we accept.
We Accept: Visa, Mastercard, Discover, and American Express
We Do Not Accept: Switch, Electron, Maestro (and some other international debit cards), some Credit Card Gift Cards
Ensure there are sufficient funds available on the card and that the billing address matches the card used. Call your card company if you need to confirm the information is correct. If you continue to have problems using your card and have a PayPal account, try placing an order using PayPal instead.
If you placed an order and your order is declined, you'll receive an email notification letting you know.
Your order could be declined for two reasons: if your item is out of stock or if there are billing issues with the information you entered. If your item is out of stock, we'll send you an email letting you know along with reimbursement for payment. If there's an issue with the billing, it's likely because your billing information didn't match the card that was used. Feel free to place your order again with the correct billing address. Call your card company if you need to confirm the information is correct.
If your order was declined and you didn't receive an email with an explanation from us, contact our Help team. We can give you more info and help you place your order.