The Threadless Community and COVID-19
The COVID-19 pandemic has affected all of us in so many ways. Because of this, we wanted a place to share with the Threadless community and our customers to let you know know what we're doing and how it may affect customer orders.
Fulfilling Your Order
We have a network of printing facilities and manufacturers across the United States and Internationally and have been in close communication with logistics and planning teams at each facility. Our goal is to ensure that Threadless and Artist Shops customers aren't impacted by any issues related to COVID-19 while also focusing on the health and safety of our network's workforce.
We are taking steps to minimize risks and implementing best practices as recommended by the CDC and WHO for facility cleaning, employee protections, and limiting interactions. As you may know, each Threadless item is custom-printed and made to order, which requires some processing time. Orders may take 2 - 5 days to ship and some orders may take beyond that stated processing time. Getting your order to you as quickly as possible and the safety of our print and fulfillment teams are our top priorities. We know how important it is to receive your order in a timely manner, and we are continually monitoring and working to escalate delayed orders to ensure they are shipped out as soon as possible. We will forward a shipping notification as soon as your order is on its way to you.
Shipping Your Order
While all orders are being fulfilled and shipped as quickly as possible, it is possible your local government or delivery services are experiencing additional delays or interruptions with deliveries. We utilize DHL eCommerce for most Standard International shipping, but some countries have been suspended from shipments by DHL eCommerce due to the pandemic. You can find up to date details below regarding suspended countries*. If your order is impacted by these suspensions, we will notify you with information for next steps. Additionally, your local government or carrier services should have information available if this affects you. We recommend checking local resources for any details regarding possible ship delays.
If your order requires any address changes, simply reply to your order confirmation email or email us at help@threadless.com with your order information and address details. We'll be able to ensure your order arrives to you anywhere you are.
Our Headquarters & Support Team
For the health and safety of our employees, Threadless is now a remote, fully distributed workplace. Through remote work, our staff will continue to be available for our community, artists, and customers for any questions or support anything they need. Because of this, our Chicago headquarters is no longer open for walk-in customers.
Community Action Plan
With many businesses limited due to the pandemic, independent artists, musicians, and small business owners are depending more than ever on additional income streams like Artist Shops.
Because of this, we're extending of our Community Action Plan by continuing our Start program. Through our Start program, you can easily set up an Artist Shop online by simply emailing your logo to start@threadless.com. From there, our team will be in touch and will quickly get to work getting your shop set up. If you have a friend who would benefit from the extra income, or know of restaurants, bars, coffee shops, or other small businesses that could use a leg up, spread the word! It’s completely free to set up and we’re here to help.
Our team is here to help with advice on how to make your Artist Shop uniquely yours!
Additional Resources & Updates
We know there’s a lot to read out there about COVID-19 on all the measures we can and should do to prevent the spread of the disease. If you are looking for more support, we have a Creative Resource update where you can find additional resources for funding, self-care, how to stay connected during this difficult time, and more.
Let’s fill the world with art, and bring joy, entertainment, and relief to everyone. In this time of social distancing, we are all still connected. Stay safe and healthy, and keep on creating!
* DHL eCommerce has suspended service to the following countries (updated as of 8/2/2022)
Libya (LY), Papua New Guinea (PG)