The Threadless Community and COVID-19
With all the uncertainty surrounding the recent Coronavirus (COVID-19) outbreak, we wanted to let the Threadless community and our customers know what we're doing and how it may affect customer orders.
Fulfilling Your Order
We have a network of printing facilities and manufacturers across the United States and have been in close communication with logistics and planning teams at each facility. Our goal is to ensure that Threadless and Artist Shops customers aren't impacted by any issues related to COVID-19 while also focusing on the health and safety of our network's workforce.
We are taking steps to minimize risks and implementing best practices as recommended by the CDC and WHO for facility cleaning, employee protections, and limiting interactions. As you may know, each Threadless item is custom-printed and made to order, which requires some processing time. Due to COVID-19 related delays, safety precautions, and recent demand, orders may take 5 to 15 business days to ship and some orders may take beyond that stated processing time, up to 3-4 weeks. Getting your order to you as quickly as possible and the safety of our print and fulfillment teams are our top priorities. We know how important it is to receive your order in a timely manner, and we are continually monitoring and working to escalate delayed orders to ensure they are shipped out as soon as possible. We will forward a shipping notification as soon as your order is on its way to you.
Shipping Your Order
While any orders are being fulfilled and shipped as quickly as possible, it is possible your local government or delivery services are experiencing additional delays or interruptions with deliveries. We utilize DHL eCommerce for our Standard International shipping and you can find up to date details below regarding suspended countries*. If your order is impacted by these suspensions, we will notify you with information for next steps. Additionally, your local government or carrier services should have information available if this affects you. We recommending checking local resources for any details regarding possible ship delays.
If your order requires any address changes, simply reply to your order confirmation email or email us at firstname.lastname@example.org with your order information and address details. We'll be able to ensure your order arrives to you anywhere you are.
Our Headquarters & Support Team
In addition to monitoring our facilities, the Threadless Chicago headquarters has moved to working from home for our employees' health and safety. Through remote work, our staff will continue to be available for our community, artists, and customers for any questions or support anything they need.
We thank you for your patience and hope you stay happy and healthy. If you have any questions regarding your recent purchase or anything Threadless related, send us a message at email@example.com. We're here and ready to help.
Community Action Plan
We’ve learned that many independent artists, musicians, and small business owners are depending even more on additional income streams like Artist Shops.
Starting today through May 31st, we’ve reduced our base fees by 20% on all apparel items sold in Artist Shops so Shop owners can earn even more during this time.
If you have a friend who should set up a shop, or know restaurants, bars, coffee shops, and other small businesses that could use a leg up, spread the word, and let them know about this initiative.
Additional Resources & Updates
We know there’s a lot to read out there about COVID-19 on all the measures we can and should do to prevent the spread of the disease. If you are looking for more support, we have a Creative Resource update where you can find additional resources for funding, self-care, how to stay connected during this difficult time, and more.
Let’s fill the world with art, and bring joy, entertainment, and relief to everyone. In this time of social distancing, we are all still connected. Safe safe and healthy.
* DHL eCommerce has suspended service to the following countries (updated as of 5/5/20)
Angola (AO), Antigua and Barbuda (AG), Aruba (AW), Ascension (AS), Azerbaijan (AZ), Bahamas (BS), Bangladesh (BD), Barbados (BB), Belize (BZ), Bermuda (BM), Bolivia (BO), Botswana (BW), Brunei Darussalam (BN), Burkina Faso (BF), Burundi (BI), Cameroon (CM), Cape Verde (CV), Cayman Islands (KY), Chad (TD), Chile (CL), Colombia (CO), Cook Islands (CK), Costa Rica (CR), Curacao (CW), Dominican Republic (DO), Ecuador (EC), El Salvador (SV), Fiji (FJ), French Polynesia (PF), Gambia (GM), Ghana (GH), Grenada (GD), Guatemala (GT), Guinea-Bissau (GW), Guyana (GY), Haiti (HT), Honduras (HN), India (IN), Iran (IR), Iraq (IQ), Jamaica (JM), Kenya (KE), Laos (LA), Lebanon (LB), Lesotho (LS), Liberia (LR), Libya (LY), Madagascar (MG), Malawi (MW), Maldives (MV), Mauritania (MR), Mauritius (MU), Moldova (MD), Mongolia (MN), Morocco (MA), Namibia (NA), Nepal (NP), New Caledonia (NC), Nicaragua (NI), Nigeria (NG), Panama (PA), Papua New Guinea (PG), Paraguay (PY), Peru (PE), Philippines (PH), Republic of the Congo (CG), Saint Maarten (SX), Seychelles (SC), Sierra Leone (SL), Somalia (SO), South Africa (ZA), Sri Lanka (LK), St. Kitts and Nevis (KN), St. Lucia (LC), Sudan (SD), Suriname (SR), Taiwan (TW), Trinidad and Tobago (TT), Turkmenistan (TM), Uganda (UG), Vanuatu (VN), Venezuela (VE), Wallis and Futuna (WF), Yemen (YE), Zimbabwe (ZW)