Why haven't I received my order yet?

We know you're itching for your new goods to arrive! If your order hasn't arrived by the time you think they should have, here are some steps you can take:

1. Check Your Order Status

If your order hasn't arrive yet, you can start by checking your Order Status. Your Order status page will provide you with your order status (whether your order is being processed or has shipped) and will include a link with your tracking details. 

2. Peek at the Tracking Details

If your order has shipped, you'll have a tracking number for your shipment. If your order shipped via Postal or Standard shipping, it was likely shipped via DHLecommerce. You can check your tracking number at DHLecommerce webtrack . If your order was shipped via Fast, Faster, or International Express, your order was likely shipped via UPS. You can track any UPS shipments at UPS.com/Tracking

Postal Shipping

If your Postal tracking number has not updated in several days, or if it shows the order as delivered and you haven't receive it, check with your local post office to see if they may be holding the order. Since some packages can be misdelivered it's also a good idea to check outside your home or with neighbors. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. 

International Standard Shipping

Keep in mind, some International shipments can be delayed at country borders, customs, or other routing destinations along the way. International orders should arrive in 2 to 3 weeks, but can take up to 5 weeks for delivery. If you still don't have your order after the time frame provided, check with your local postal and customs offices to see if they are holding your order. 

UPS Shipping

If your order was shipped via UPS, contact UPS Customer Support for more information: 1.800.PICK.UPS

3. Contact our Handy Help Team

If you aren't able to find more information about your shipment or are concerned it has gone missing in transit, contact our Help team and we'll be able to help track down your shipment to ensure a speedy delivery.

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