Why didn't I get an order confirmation email?

Each time you order, you'll receive an order confirmation email as soon as your order is placed. It will look a little something like this:

If you have not received any email updates about your order, the emails were likely marked as spam.

Some email providers may mark our emails as spam or completely block them. Make sure to check your spam folder for emails about your order and add Threadless to your safe list.

While we aren't able to resend your email confirmation, you may check your Order Status or contact our Help team with your name and email address used to place the order, and we can confirm the order for you.

You'll also receive a shipping notification when your order's shipment(s) is shipped. If you have not received your shipping confirmation email, it is possible your order has yet to ship.

Double-check the processing time in the order confirmation email to determine when it should be sent out. Typically, your order takes about 2 to 5 business days to ship, but it may take longer during peak times, sales, and promotions.

If your order is past the stated processing time, contact our Help team, and we can confirm the ship date for your order or see why your order is delayed.